Q: I have written multiple times and I get no response!!!

A: If you have requested information from us multiple times and have not received a response. The problem is on your end.

We do not have any spam filtering so that we can receive ALL emails.

We respond to all enquiries within 8hrs.

If we see multiple emails from the same person we will respond to you from 4 different "well-known" email providers... ie - excite, yahoo, roadrunner...

If you still have not received a response more than likely:

• you have some sort of spam filtering that is eating the emails.
• you are over your email quota
• you are not looking in all of your filtering folders for our response

Solutions:

• You need to turn off these features of your email account.
• You should provide us with other alternative email accounts to reach you at.

Worst Email Filtering Offenders:

• AOL.com
• Comcast.net
• Charter.net

Thank you,

www.icegiant.com

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